Privacy policy

What is HONZEN's privacy policy?

HONZEN respects and actively protects your online privacy. Your private details will remain just that - private. The following Privacy Statement sets out the different types of information we collect, why we collect it and what you can do if you would like to remove yourself from a mailing list or change any details we may hold. If you need to contact us to discuss any of the below, please use our online contact form.

What information does HONZEN collect?
​We will generally only use the information that you provide us with for the primary purpose it was provided for.  There are a number of different types of information that HONZEN may collect when you visit our site or transact with us and they are outlined below.

If you sign up as a member, we will collect your name, country of origin, and email address. If you elect to receive our newsletter, your email address will be added to our mailing list. We will only use your e-mail address for that purpose, you will not be put on the mailing lists of any third parties.We will only use these details to post to you about new developments, products, news and events. Removing yourself from the mailing list will also be easy - just click on the "Unsubscribe" link at the bottom of any of our emails.

Order information such as your name, billing address, delivery address, email address and phone number are collected at the time you place your order and are necessary  to effect delivery of the products that you order, and to contact you in regard to your order if necessary. These details are retained in our database for record keeping purposes. 

If you elect to pay online using your credit card, your card details are not viewed by us or by any person except you, at any time during the transaction. These details are necessary to process your order using this payment process.  They are encrypted and passed directly to the Bank through our payment provider Stripe ,Paypal.We do not retain your credit card details.

Any other information you provide at the checkout, such as comments or survey responses, is used to better plan future items to add and developments for the web site.

General site traffic data is also collected for the purpose of site maintenance and improvement and provides information about which and how often certain pages are viewed. This helps us to understand what sorts of products our customers are interested in, and alerts us to any areas of the site that may be difficult to navigate.

Why does HONZEN collect this information?
​HONZEN collects this information to: 

  • ​provide you with information that you have requested

  • promote our goods and services

  • provide you with goods that you have ordered and provide customer service following these       orders

  • improve the website experience of our visitors

  • comply with our legal obligations

How do we hold your information?
​We hold your information in electronic form and take all reasonable steps to ensure it is secure and safe from unauthorised access. When your information is no longer required it is destroyed in no time .